Complaints Procedure


It is really important to us that we meet your needs and exceed your expectations. We try and ensure that all of our patients are pleased with their experience of our service. We take any concerns a patient may have very seriously.

If you have an issue you wish to raise regarding any aspect of your care, please let us know. We will do all that we can to resolve it, promptly and professionally. If there’s anything about your care you’d like to discuss with us, it’s best to first get in touch with our complaints manager, Louise Williams on 01492 580099. To contact her via email, please send to reception@ddpdental.wales. Louise will be able to deal with your complaint and talk you through our procedure.

If after speaking to our complaints manager, you would like to further discuss any issues, you can contact :

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Tel: 0300 062 8163

Email: hiw@wales.gsi.gov.uk